Frequently Asked Questions

Everything you need to know about your power solutions and orders.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

Does RAVPower offer a warranty on its products?

Yes, all RAVPower products come with a standard 12-month warranty. You can extend this warranty by an additional 18 months by registering your product on our official website.

What is your return policy?

We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.

Are RAVPower portable chargers safe for air travel?

Most of our power banks are under 100Wh and are compliant with FAA regulations for carry-on luggage. However, we recommend checking with your specific airline before flying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.